Frequently Asked Questions

What orders qualify for free shipping?
Orders totaling over $75 and shipped within the continental United States will qualify for free UPS (United Parcel Service) ground shipping.

Do you accept purchase orders from Government Agencies or Educational Institutions?
Yes, we accept purchase orders! Please email us at sales@ajcartridges.com or call us at the toll free number above to set up an account and inquire about terms for these accounts.

Will my warranty be voided if I use Non-OEM cartridges? Often customers have expressed a legitimate concern as to whether the use of compatible cartridges in their printer will void their printer's warranty. The answer is NO!

What follows is a partial quote from the Magnuson-Moss Warranty Improvement Act, which protects your rights and your warranty.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032

... (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) the Commission finds that such a waiver is in the public interest.

More simply put, this means that your printer warranty cannot be voided just because you choose to use compatible products unless the manufacturer can prove that the compatible product caused direct damage to your printer. In cases such as this, the manufacturer may choose not to repair your printer but your warranty would remain in effect for all other warranty issues.

What is an OEM?
An OEM, or Original Equipment Manufacturer, is a company such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark that produce inkjet printers and printer cartridges. We offer name brand, OEM products, as well as name brand, non-OEM products. Both OEM and non-OEM are products guaranteed to your satisfaction.

What is a compatible product?
Compatible products are those that are manufactured not by an OEM, but by a third party.